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Returns

Our policy lasts 30 days for change of mind purchases (excluding faulty items). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Please note exchanges are not offered. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Note that Gift Cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

To return your product

Contact auonlinestore@diamondsupplyco.com.au asking for an RA Number and form. This number needs to be clearly identifiable on the postal bag and the form needs to be included in the returned parcel. Mail your product to: PO BOX 2026, Tingalpa, QLD, 4173, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. PLEASE NOTE THAT THIS IS AT YOUR EXPENSE. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at auonlinestore@diamondsupplyco.com.au